Refunds with iZettle

If you should need to refund a sale that was made using iZettle this can be done entirely within the AirPOS application as the process is fully integrated with AirPOS.

The first step is to locate the transaction. Tap on the 'History / Refund' button at the top of the POS screen as shown below.

In the screen that follows you'll see a list of all transactions made in the past 24 hours. There's also a search box in which you can enter the transaction number from your customer's receipt to locate the sale or if it was made in the past 24 hours you can locate it from the screen as seen below.

The transaction will appear in the cart with the options to either reprint a receipt or to refund. Tap on the 'Refund' button.

A popup will appear in which you select or deselect the items to be refunded.

In this instance we'll be refunding one item. Tap on the green 'Refund' button and you'll see a popup like that below.

In this popup you'll be asked to select the tender type for refunding. Tap on 'iZettle' and you'll see a screen like the next image.

You'll be required to enter the password for your iZettle account. Just enter that and press the 'Confirm' button.

That's all there is to it and your POS is ready for a new transaction.

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